See all Products

FAQ

Product Use

Are the products suitable for all skin types?

MDO products are suitable for all skin types. However, if you have extremely sensitive skin and/or are unsure please consult with your doctor or contact Simon Ourian M.D. here.

Is the treatment preferably for use in the evening or morning?

The MDO Skin Transforming Kit treatment can be used in the morning or in the evening. If you use the treatment in the AM, please make sure to apply a broad-spectrum sunscreen rated SPF 30 or greater during the day, as the The Exfoliant may increase your skin's sensitivity to the sun.

How often can I use the MDO Skin Transforming Kit?

Depending on your skin type, the MDO Skin Transforming Kit can be used as a daily routine or as a 28-day treatment. For sensitive skin we recommend four treatments per year.

Is The Exfoliant suitable for sensitive skin?

If used correctly – once a week over four weeks for a maximum of 10 min per treatment – The Exfoliant is suitable for sensitive skin. However, if you have extremely sensitive skin, it's best to test the Exfoliant first. Please refer to our application instructions available on the respective product page.

Can I use the kit during pregnancy? / Are the products pregnancy safe?

Dear Moms-to-be – please make sure to discuss your skincare products and routines with your trusted gynaecologist. In general, it is recommended that pregnant women avoid vitamin A, essential oils and caffeine, as well as metabolism stimulating treatments and also products that reduce the skin’s sensitivity to light. Accordingly, The Exfoliant is not suitable for use during pregnancy, as chemical peels in general can reduce the skin's sensitivity to light.

Do you recommend using a cream in the end after the routine or not?

If you have dry skin, we recommend applying a hydrating moisturizer after The Serum.

Product Characteristics

Where are your products manufactured?

Our products are manufactured in Germany.

Are your products vegan?

Yes, all our products are vegan.

Do you test products on animals?

No, our products are cruelty-free.

Do your products contain sulfates?

No, our products are sulfate-free.

Shipping & Return

Where do you ship?

Our products are shipped free of charge and are currently available in the following countries:

  • DACH (Germany/Austria/Switzerland)
  • Selected EU (France, Netherlands, Belgium, Poland)
  • Total US (United States)

Other regions in planning, please contact our customer service for further information on shipping conditions.

How long will it take for my order to arrive?

Our orders are shipped through our logistics partner DHL and you can expect the following timings:

  • 1-2 business days for shipping to Germany, Austria, and Switzerland
  • 5-10 business days for shipping to France, Netherlands, Belgium, and Poland
  • 10-21 business day for shipping to the US (United States)

What is your return policy?

We want you to be satisfied with the products you purchase. If a return of your purchase is required, you may arrange an exchange or return within 14 days of receipt of the order. For more information, read here.

Where is my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track the package.
Remember that the carrier delivers between Monday and Friday during normal business hours and requires a signature on delivery.
If an order cannot be delivered because you were not present at the first delivery attempt, the driver will leave a notification card. DHL will then try to deliver the shipment two more times. If a delivery is not successful, a notification will be left in your mailbox so that you can pick up your shipment at the location indicated on the notification card.
You can also arrange another delivery date at www.dhl.de/nochmal-zustellen.
Our customer service is always informed of the delivery status and will notify the recipient accordingly.
In case of loss of an item or if it arrives damaged, please notify our customer service team immediately.

What are your shipping costs and how much do they cost?

Our products are shipped free of charge through our logistics partner DHL.

Choose your region

Please note that this selection is primarily for your currency. We ship worldwide!